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Where Are Your Technology Blind Spots?

Blind spots are dangerous, and it is when we don’t realize we have blind spots that they are the most dangerous. When we talk about a blind spot in a vehicle, we usually recognize it. When changing lanes, we are extra careful to check our blind spot to ensure there are no cars in the…
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Gratitude is a Superpower

I recently saw a short video clip by Steve Harvey on gratitude. He told the story of his mother’s funeral in a compelling way. He said his mother’s death, he thought at the time, was the worst event of his life. He was sitting at the funeral service depressed. The minister began to talk about…
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IT Service desk - man operating a laptop

How to Build a World-Class IT Service Desk

You are working on a deadline. The presentation date is tomorrow, and the schedule is tight, your plate is full, and you are working feverishly to get things ready. Of course, your computer decides to glitch and suddenly you need help. There are countless scenarios in our companies every day just like this where team…
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The Unsung IT Hero Working Behind the Scenes

We have all been part of an event, production, or other endeavor with people working behind the scenes. This group of unrecognized people, though not the focus, is critical to making things work. With theater, music venues, and church services, the sound/video/lighting crew is essential to things running smoothly but not the event’s focus. With…
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Encouraging Others - Team of people working at a desk and computer

Encouraging Others to Aim High and Achieve More

I recently heard an excerpt from a very old presentation by Viktor Frankl. Frankl is the well-known Austrian psychiatrist who was put in concentration camps by the Nazis. He famously said, “Everything can be taken from a man but one thing: the last of the human freedoms—to choose one’s attitude in any given set of…
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