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The category of “IT People” is an interesting one.  What comes to mind first when you think of an IT person?  For many it is that geeky guy who knows computers, but does not necessarily know how to communicate.  Or it might be that devious hacker, who is lurking the Internet looking for a way…

I recently attended a technology conference, in Chicago put on by the ASCII Group, an organization for IT professionals and Managed Service Providers.  This is one of the first in-person conferences I’ve been at in years.  It was great to see people attending in person. The energy in the room, and people learning in a…

When we think of automation, often our minds turn to the manufacturing production floor.  After all, there is lots of efficiency to be gained on the assembly line or in the production process.  However, it seems that we often overlook the opportunity to automate office work.  There is great technology available for automating the flow…

I was meeting with a group of business owners last week, and the topic of keeping business software up to date came up. One of the owners was specifically discussing a very static piece of software, that he thought did not need to be updated. His reasons were logical. The software worked great for what…

Effective IT management still often gets treated like a mystery by small to medium sized organizations.  I’m not totally sure what keeps it in that realm.  I think it is because these organizations with 10 to 200 technology users are in a position where hiring on-staff IT and managing it is not practical.  If they…