Cloud UCaaS

Communicate with Customers through a Single Platform

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It's Time to Go Beyond the Traditional Phone Call

Empower your team to connect whenever (and however) they want – whether it be through call, chat or video. Your employees should be able to reach customers from wherever they’re working without friction – home, out-of-state, in the car, or even in a different country.

That’s where Unified Communications as a Service comes into play.
Photo of woman using phone on the airplane2

It's Time to Go Beyond the Traditional Phone Call

Empower your team to connect whenever (and however) they want – whether it be through call, chat or video. Your employees should be able to reach customers from wherever they’re working without friction – home, out-of-state, in the car, or even in a different country.

That’s where Unified Communications as a Service comes into play.

What Is UCaaS?

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UCaaS incorporates three main components:
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A single platform

A single platform for voice (phone), meetings, chats, texts, and videos.

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device compatibility

It can be used on most kinds of devices - desk phones, desktops, smartphones, laptops, tablets.

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cloud-based

The services are cloud-based. No PBX, phone lines, or systems to maintain.

Imagine a setup where you can use whatever device you want as your “business phone.” Install your cloud-based system on Macs, PCs, smartphones, wherever. UCaaS extends your communication capabilities for your convenience. Unified Communications as a Service has been around for years – but today, it has found its stride. More companies are viewing it as a game-changing technology in many industries.

Unify All Your Levels of Communication

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Engage in conversations with your customers via:
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Phone Calls
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Text Messages
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Live Chats
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Click-to-Call Forms
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Video Calls

Cloud UCaaS allows you to analyze and save the data from your conversations – helping you create a smarter, more efficient operation. Grow revenue and better support your customers through seamless communication organization and metrics.

The Added Value of UCaaS

for Business Phones

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Unifying your communication services doesn’t just make your life easier. It allows for more productive remote work, something that’s highly desirable in today’s workforce.

We can integrate your system into Microsoft platforms like Outlook and Teams. We also personalize video meetings, texts, chats, screen shares, and other call center functions.
UCaaS is an excellent choice if your organization has multiple locations, remote workers, or work-from-home employees.
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The Top Benefits

of Using UCaaS

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Remote work improvements

No matter where your team members work customers, patients, and vendors can reach them. Improve your work-from-home and remote work capabilities for the benefit of your employees, your company’s productivity, and customer needs.

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easy management

This isn’t your traditional phone system that takes forever to implement. A simple web link allows you to add users, change setups, and learn the system.

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no maintenance & upgrades

There is no need to invest in expensive phone system equipment. You can still use physical phones when necessary, but there are no expensive PBX units or controllers. Everything is done online.

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Flexibility & provisioning

Need to change something or add a new extension? Do so quickly via your cloud-based system within minutes.

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A plethora of features

Customize your system to fit your needs. Call, video, and chat can be configured to fit the exact needs of employees and work functions.

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enhanced experiences

Both your teams and customers will experience seamless communication. Conduct phone calls via a single number and integrate video/chat to simplify your communication.

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total reliability

Regardless of which UCaaS provider you work with, they’ll have a data center that protects you from outages. Minimize your downtime and provide consistent communication to your clients – every time.

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one program

UCaaS brings multiple applications into one portal, allowing you to conduct multiple forms of communications without switching between dozens of apps or windows.

Why Choose CTaccess

The concept of UCaaS can revolutionize your business, but why should you choose CTaccess to set it up for your team? At the end of the day, IT support is all about communication – this is the philosophy we’ve lived by since we opened our doors. Our mission is to solve issues with support, planning, and how you connect with customers and employees. We fill your IT gaps, so you can focus on more important things – like growing your business.

You shouldn’t have to compromise productivity to enhance your IT capabilities. We’ll help you use UCaaS to change the way you communicate for the better, quickly and efficiently.

Schedule a free UCaaS consultation by calling us at 262-789-8210 or send us a message today.