It's Time to Go Beyond the Traditional Phone Call
Empower your team to connect whenever (and however) they want – whether it be through call, chat or video. Your employees should be able to reach customers from wherever they’re working without friction – home, out-of-state, in the car, or even in a different country.
It's Time to Go Beyond the Traditional Phone Call
Empower your team to connect whenever (and however) they want – whether it be through call, chat or video. Your employees should be able to reach customers from wherever they’re working without friction – home, out-of-state, in the car, or even in a different country.
What Is UCaaS?
UCaaS incorporates three main components:
A single platform
A single platform for voice (phone), meetings, chats, texts, and videos.
device compatibility
It can be used on most kinds of devices - desk phones, desktops, smartphones, laptops, tablets.
cloud-based
The services are cloud-based. No PBX, phone lines, or systems to maintain.
Imagine a setup where you can use whatever device you want as your “business phone.” Install your cloud-based system on Macs, PCs, smartphones, wherever. UCaaS extends your communication capabilities for your convenience. Unified Communications as a Service has been around for years – but today, it has found its stride. More companies are viewing it as a game-changing technology in many industries.
Unify All Your Levels of Communication
Engage in conversations with your customers via:
Phone Calls
Text Messages
Live Chats
Click-to-Call Forms
Video Calls
Cloud UCaaS allows you to analyze and save the data from your conversations – helping you create a smarter, more efficient operation. Grow revenue and better support your customers through seamless communication organization and metrics.
The Added Value of UCaaS
for Business Phones
Unifying your communication services doesn’t just make your life easier. It allows for more productive remote work, something that’s highly desirable in today’s workforce.
The Top Benefits
of Using UCaaS
Remote work improvements
No matter where your team members work customers, patients, and vendors can reach them. Improve your work-from-home and remote work capabilities for the benefit of your employees, your company’s productivity, and customer needs.
easy management
This isn’t your traditional phone system that takes forever to implement. A simple web link allows you to add users, change setups, and learn the system.
no maintenance & upgrades
There is no need to invest in expensive phone system equipment. You can still use physical phones when necessary, but there are no expensive PBX units or controllers. Everything is done online.
Flexibility & provisioning
Need to change something or add a new extension? Do so quickly via your cloud-based system within minutes.
A plethora of features
Customize your system to fit your needs. Call, video, and chat can be configured to fit the exact needs of employees and work functions.
enhanced experiences
Both your teams and customers will experience seamless communication. Conduct phone calls via a single number and integrate video/chat to simplify your communication.
total reliability
Regardless of which UCaaS provider you work with, they’ll have a data center that protects you from outages. Minimize your downtime and provide consistent communication to your clients – every time.
one program
UCaaS brings multiple applications into one portal, allowing you to conduct multiple forms of communications without switching between dozens of apps or windows.
Why Choose CTaccess
The concept of UCaaS can revolutionize your business, but why should you choose CTaccess to set it up for your team? At the end of the day, IT support is all about communication – this is the philosophy we’ve lived by since we opened our doors. Our mission is to solve issues with support, planning, and how you connect with customers and employees. We fill your IT gaps, so you can focus on more important things – like growing your business.