Managed Services
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Managed Services from CTaccess
No headaches, no hassles, no hidden costs
Do you feel like you are spending too much of your time managing technology headaches? Maybe you even outsource IT, but problems still fall in your lap on a daily or weekly basis?
The problem with many small business IT service providers is that you're afraid to call them. What will it cost? How long will it take? Will they try to sell me something else? Am I still going to have to manage the problems?
At CTaccess, we've designed our managed services offerings to give you everything you would expect from an in-house IT department - often at a lower cost and with absolutely none of the headaches that normally come with it. Everything required to get your business running like a well-oiled machine - from immediate help desk support, to issue management, to backups, disaster recovery and more - is all provided with a fixed, predictable monthly cost.
Managed Services to Suit Your Situation
Our Fully Managed Solution
If you're looking to completely outsource and find a partner to OWN your IT - that is not only manage, but also support every workstation along with your entire network, our fully managed services are for you. We'll handle it all - from server maintenance to setting up new users, real-time support and absolutely everything in between.
Our Co-Managed Solution
If your job is maintaining IT for your business and your team doesn't have enough time to focus on more important issues, our co-managed services are for you. We'll take over management of the day-to-day IT, taking care of all issues large and small. Your company's IT team can then get back to focusing on the most pressing needs: driving your business forward by any means necessary.
Our Approach
ASSESS
A clearly defined proactive maintenance plan should be in place that includes patching, monitoring, and optimizing systems.
OPTIMIZE
Systems administration should apply IT best practices to your technology to create less risk and less reactive problems.
RESOLVE
A disciplined process for handling help desk type issues should be implemented and a process put in place to attack and resolve the core issue of each problem.
PLAN
Strategic oversight and planning should be applied to make sure that there is a clear vision for the technology within your company. Everything planned, scheduled and operating smoothly.