About Us
Business People Who Know Technology
At CTaccess we’ve designed our business to fill what has become a sizeable gap in the IT marketplace. Larger IT companies, who are equipped to offer the strategic minded solutions that can drive small businesses forward, often times lack responsive and personal support. While smaller companies, who can excel at providing a more personal relationship, are often times forced into a reactive cycle that offers little to no strategic insights. Looking to fill the gap in the marketplace, CTaccess uniquely provides the business minded approach of larger IT companies with the personalized touch of the smaller ones: leadership and accountability, strategy and execution.
The CTaccess Difference
At CTaccess, we consider ourselves business people who know technology and our commitment to you is simple:
Although it sometimes might be easier to choose another path, we strive to make every decision and every step forward in the best interest of our clients – serving their needs and protecting their interests.
If your IT firm is behind the curve, you are too. We provide a team of IT experts who work hard to stay at the top of their game. Together we are continually learning and growing our knowledge and skills.
Working alongside our vendor partners who provide solid, supported solutions that provide the highest value at the best price, we’re proud to offer the very best solutions.
Inconsistent IT performance causes problems in your business, so we have put systems and processes in place to provide consistently great service.
Understanding technology is difficult, so we hire technical people who can communicate with you on a non-technical level. As evidenced in our "no-voicemail" policy, we promote high levels of communication in every facet of our company.
Technology is only valuable if it improves your people, your teams, your process, reduces risk and creates advantage. Whether it is document management or IT solutions, we propose only solid solutions that will produce results and will drive your success.
Like you, we believe in constant improvement. Consistently becoming better at what we do is important to us. We are always looking for ways to improve and grow.
CTaccess Leadership
Scott Hirschfeld
Owner / President
vicki Hirschfeld
Owner / Vice President
Brian Dean
Client Services Manager
Our Mission & Values
Our Mission:
Improving lives through technology
Our Values:
Be Kind: Do Nice. Spread Happy. That is all.-
Think Like a Customer: Put yourself in the customer’s shoes.
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Do the Right Thing: You know what is right, now do it.
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Do Great Things Together: The Power of WE.
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Lead the Way: Learn, Grow, Stretch, Change.
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Create Connections: Make new friends every day.
Learn more about career opportunities at CTaccess.
The CTaccess Story
CTaccess was founded as Computer Technologies back in 1990 by Gary Eide in a small office on Forest Home Ave in Milwaukee. Shortly after founding the company, Gary hired on his daughter Vicki and son-in-law Scott, who today serve as our management team. As the business has evolved over the years, we have continued to grow our staff and service offerings to adapt to the ever-changing technology needs of our clients.
In 1998, we decided to venture into the world of what then was called Document Imaging. We started a partnership with Laserfiche that is still in place today. In 2008, we began to change our IT support practice from a break/fix approach to a managed services practice. We deployed management tools and designed a process intensive methodology, insuring that we would provide a high-performance outsourced IT department to our clients. This methodology has grown and improved over the years, and our reach has expanded to help new clients in Wisconsin and Northern Illinois.