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Managed IT Services

The Benefits of a Full-Time IT Department – At a Fraction of the Cost

If you don’t have a full-time IT department, there are countless times when you wish you did. And if you do have an IT staff, chances are you’d like them to focus on priority projects and not all the day-to-day maintenance and minutia.

A Computer Technologies Complete Care IT Support Plan is the answer.

When you have a Computer Technologies managed IT service plan, we partner with you, serving as your virtual CIO and IT support department, and providing the level of IT support you need – for a flat monthly fee. We’re not talking about simply monitoring your systems or performing remote troubleshooting. Complete Care IT Support provides a proactive, preventative approach to your IT systems management.

As part of our Managed IT Support, Computer Technologies will:

  • Evaluate your current technology, including infrastructure, hardware, software applications and vendors
  • Work with you to identify critical business process, pain points and vulnerabilities
  • Perform a threat analysis to determine your business risk
  • Create a technology plan that aligns with your long-term business goals
  • Continually identify and deliver solutions that increase efficiency and reduce downtime.

Total IT Support

Computer Technologies Complete Care IT Support is a blend of technology, people and service plans designed to provide you with:

  • Proactive, intelligent IT support
  • Rapid response by certified technicians
  • Published SLA (Service Level Agreements) and escalation procedures
  • 24/7 network monitoring
  • Ongoing monitoring of the functionality of devices and software applications
  • Diagnosis of problems before they occur
  • Automatic alerts to technicians to critical issues for immediate response
  • Unlimited Help Desk
  • Unlimited On-site Maintenance