Category Archives: IT Support

Protecting Your Information Assets

Posted on May 30, 2013 by Scott Hirschfeld

Taking Care of Your Data & Your Company It just happened again this week. One of our customers who uses us solely on a fix-when-broken basis lost data. Why? Their backup was not functioning properly. They needed to recover data, and when we logged into their server it became evident that something had stalled the backup over a week ago. It had not been backing up since then. Fortunately, the file they needed to recover was re-creatable and not a… [Read More…]

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How to Best Protect Your Home PC from Viruses

Posted on April 17, 2013 by Charlie Carerros

Every now and then, we will receive a call about antivirus. Typically these are people calling to know which software they should use at home. Is Malwarebytes good enough? I hear that AVG Free  is a great tool? What about Microsoft Essentials? The other day, after over 15 years working in the IT Field, I came up with my final answer. Yes, I’m ready to be a millionaire. The final answer to the home antivirus question is, “What do you use… [Read More…]

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The Distraction of Our Digital Age

Posted on April 3, 2013 by Scott Hirschfeld

We recently posted a quote from Seth Godin on the wall in our lunch room at the office. This quote rings true, I believe, because we live in a society of great distraction. “A big part of doing your work is defending your time and your attention, so you can do your work.” Why is our age more distracted than others before us? I’m guessing the first thing that comes to mind is something related to smartphones or iPads or… [Read More…]

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A Virtual World – Remote Tools for Everyday Use

Posted on March 28, 2013 by Charlie Carerros

Over the years, I can’t count the number of people, who are amazed at how quickly and easily someone can login to their computer remotely to assist with a problem. In many cases, an end-user can give up complete access to their workstation to someone they have never met in person, and who they may never meet. Ask Joe and no, Joe is not just some fake name, we assigned to a team of engineers who work on issues without… [Read More…]

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One Simple Way to Avoid Workstation Upgrade Pains

Posted on March 14, 2013 by Scott DeCleene

So, you just upgraded to a new computer (or reloaded an old one). Everything is fast and speedy, except there are no iTunes, you can’t open any PDFs, and even some website content won’t play. You realize that you now need to go out, find and individually install all of the utilities that were all working on your old machine to keep you running smoothly. Do you remember which sites to go to download all of those helpful utilities that… [Read More…]

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How You Can Improve Spam Filtering and Email Security for Your Business

Posted on February 1, 2013 by Charlie Carerros

E-mail spam filtering has become a necessity in today’s environment. Spam and spam filtering are real money making business for many companies. Spam filtering comes in different forms. It can be embedded in your antivirus software that scans e-mail as it reaches your Outlook. You can use a server based application like GFI that scans e-mail when it hits your mail server. Or you can use a hosted solution like MX Logic that scans all your e-mail before it even… [Read More…]

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The Dreaded Blacklist

Posted on January 17, 2013 by Charlie Carerros

Have you ever found yourself in the position when you send out that critical, time sensitive e-mail to a trusted colleague, that you have communicated with for years only to have the e-mail come back to you with some cryptic message? You call up your IT guy and he mutters those dreaded works, “You have been blacklisted.” But what does it really mean to be blacklisted? Out in cyberspace, some people have made their living by monitoring e-mail traffic with… [Read More…]

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The Data Explosion

Posted on December 26, 2012 by Scott Hirschfeld

Over the past twenty years, data has completely reformed the way that we work, live and play.  It encompasses every area of our life from how we read books, to how we communicate, and how we do business.  The creation and use of data has become so ingrained into our everyday lives that many people overlook how prevalent it has become.  Access to data is just like the lights in the building.  When you flip the switch, you expect it… [Read More…]

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Windows 8 Mobile

Posted on December 19, 2012 by Scott Hirschfeld

Have you noticed the barrage of ads about new Windows 8 phones and tablets?  It will be interesting to see what inroads Microsoft can make to the tablet market.  iPad and Andriod definitely have the market share now.  Microsoft would like to pick up both the consumer market and the business market with their new line.  The business market seems more likely at this point, since presumably the fact that it is a Windows 8 platform will create easier compatibility… [Read More…]

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Does Your IT Support Make the Grade?

Posted on September 6, 2012 by Scott Hirschfeld

Ever wonder why the technology in your organization is frustrating or even falling short? One common cause is using a one person technology solution.  This may sound simplistic or even absurd, but a one person IT department whether on-staff or outsourced is destined for failure for a number of reasons. It really is not that much different than a family doctor. Nobody relies exclusively on one doctor without any assistant or team behind them. There are doctors, nurses, medical specialists,… [Read More…]

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