- We GUARANTEE 1-hour response time to network emergencies.
When your computer network goes down in the middle of a busy work day, you
need it fixed immediately so your employees aren’t sitting around taking
a $10,000 coffee break waiting for their computers to come back online. As
a client of ours, we guarantee to respond to any crisis within 1 hour of your
call if not sooner.
- We minimize system down-time.
System upgrades, fixes, and installations can bring down your computer network
for hours. We understand the importance of keeping disruption to your business
at a minimum. By planning the project with this in mind we minimize your down-time.
In cases where this cannot be accomplished during the day, we can schedule
time after-hours to complete the job.
- Our technicians are seasoned, qualified, professionals with years of
real world experience.
Our technicians also maintain vendor certifications in Microsoft and other
key vendors. We require ALL of our staff to complete on-going training to
ensure we are up-to-date on the latest technologies and solutions. We’ve got
a great team of professionals ready to go to work for you.
- We GUARANTEE to provide you with the most cost-effective solution to
your problem.
As a business owner myself, I understand the importance of keeping overhead
and costs to a minimum. That’s why I require that all of our technicians are
trained to find the least expensive solution to your problem without sacrificing
quality. We never charge clients for expensive upgrades, hardware, and solutions
that aren’t 100% necessary. And if you find a better and cheaper solution
that the one we provide you, we’ll refund the difference.
- We GUARANTEE your satisfaction with our service or it’s FREE.
We take extra steps up front to make sure we thoroughly understand the problem,
and create a well thought out approach for solving it. This enables us to
avoid mistakes and overlooked issues that delay the completion of your project
and cost extra in billable hours. If we can’t solve the problem to your satisfaction,
our visit is free (see #10).
- We are big enough to handle any computer job, and small enough to still
provide you the individual attention you deserve.
Whether it’s building a new network from the ground up or helping you figure
out why you’re getting an error message when you open a document, you can
count on us to help. As a client, you will have a dedicated technician and
account representative to ensure you get the highest level of support.
- We give flat rate project pricing.
Unlike other computer support companies that give you an estimate with an
hourly rate for “unexpected circumstances”, we’ll give you one flat rate for
a project and guarantee to deliver your solutions without charging a penny
more. This gives you peace of mind knowing you won’t end up with a bill 2
or 3 times more than you anticipated, or getting hit with hidden charges or
extra hours..
- We listen first, and offer solutions second.
No one knows your network better than you. And when you have a problem, the
last thing you need is someone to come in and waste time performing the same
system checks you’ve already done. We’ll work with you in solving your problems
and keep you involved with what we are doing.
- We are far less expensive than hiring full-time computer support staff.
By outsourcing your computer support to us, we can save you thousands of dollars
on hiring, salary, and benefits and still give you the just in time computer
support that you need.
- We offer a no-risk, 100% money back guarantee on services.
Hire us to come on site and put an end to your most challenging computer problems.
If after our first visit you are not happy with our technicians or the work we perform, you can cancel your service agreement and we will refund your payment for that full day. No risk, no hassle, and no obligation. What could be fairer than that?


